This Privacy Policy explains how Karla Ruiz ("I", "me" or "my"), a Florida licensed real estate agent with Black Swan Home Group, LLC, collects, uses and protects your information when you visit this website, use the chat, or communicate with me by phone, email or text message.
Information I collect
- Information you give me: your name, phone number, email address, the type of help you're looking for, and anything you write in a message or chat.
- Information collected automatically: basic technical data such as your browser type, device, pages visited and approximate location, collected through cookies and similar tools that help the website work.
How I use your information
- To respond to your inquiry and provide the real estate services you ask for.
- To schedule appointments, showings and consultations.
- To send property updates, listings and market information you've agreed to receive.
- To improve this website and comply with legal obligations.
Text messaging and your mobile information
If you opt in to text messages, I use your mobile number only to communicate with you about your real estate inquiry and, if you agreed, occasional marketing messages. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and reply HELP for help. See the SMS Terms for details.
When information is shared
I do not sell your personal information. I may share information only:
- With service providers who help me operate this website and my client communications (for example, my CRM and messaging platform), who may use it only to provide those services to me. This never includes text messaging opt-in data or consent.
- With parties to your transaction, such as a lender, title company or closing attorney, only when you ask me to or it's needed to complete your transaction.
- With my brokerage, Black Swan Home Group, LLC, as required for licensing and record keeping.
- When required by law, subpoena or to protect rights and safety.
Cookies
This website uses cookies needed for it to work, including the chat feature. You can block or delete cookies in your browser settings; some features may not work without them.
Your choices
You may ask to see, correct or delete the personal information I hold about you, and you may opt out of any communications at any time. To make a request, contact me using the details below.
Data security and retention
I use reasonable safeguards to protect your information and keep it only as long as needed for the purposes above or as required by Florida real estate record-keeping rules.
Children
This website is not intended for anyone under 18, and I do not knowingly collect information from children.
Changes
I may update this policy from time to time. The effective date above shows when it was last changed.
Contact
Karla Ruiz, Black Swan Home Group, LLC
3625 NW 82nd Ave #307, Doral, FL 33166
[email protected]